Find the type of treatment you're looking for and start a consultation. We’ll ask you some questions about your health and recommend the best treatments for you. Once you’ve selected your treatment a clinician will review your answers, and your order will be delivered quickly and discreetly to your home.

You don’t need an existing prescription to use our service. Our clinicians will issue a free private prescription if you’re eligible for treatment.

We accept all major credit/debit cards, including: American Express, Visa and Mastercard. You can also pay using ApplePay and PayPal.

When you pay by credit/debit card, payments will be shown on your statement under the name Mexpress.

Yes, we use the same pharmaceutical suppliers and wholesalers as traditional pharmacies. All treatments are fully UK-licensed.

We recommend informing your GP of any new medications you're prescribed. You'll be given the option to enter your GP details while you place an order. It's mandatory to enter your GP details for certain medications like asthma inhalers. When you supply your GP details we'll write to them with the details of the medication we've prescribed.

Yes, your medical data and order history is completely confidential and only viewable by our pharmacy staff and prescribers. View our Privacy Policy for more information.

Yes, Direct Medicines is a registered London-based pharmacy that's fully regulated by the General Pharmaceutical Council (GPhC). You can check our registration on the GPhC website. The GPhC is the official body that regulates and inspects all pharmacies in the UK. They ensure we prioritise your safety and meet the highest standards. We're also certified by LegitScript, an organisation that monitors online pharmacies with a comprehensive verification process to evaluate licensing, compliance and adherence to regulation.

Since 2013 our London-based pharmacy has helped over 675,000 people access the prescription medication they need. We're a fully regulated pharmacy backed by a team of experienced healthcare professionals. All our clinicians are based and registered in the UK.

Contact your GP, a local pharmacy, or Direct Medicines if you experience any side effects with your treatment. Seek immediate medical attention if side effects are severe, and call 999 if they’re life-threatening.

Direct Medicines operates using remote prescribing. We offer effective treatments for conditions we can safely diagnose without a physical examination. If you can’t find the treatment you’re looking for, or you need more urgent care, please contact your GP or local pharmacy.

Direct Medicines has a written complaints policy. To lodge a formal complaint, please fill out our contact form. We aim to acknowledge all formal written complaints within two working days and respond to them within five working days.

At Direct Medicines, we are committed to providing our customers with the best value for money and outstanding service. To ensure you always get the best deal, we regularly compare our prices with leading competitors. If you find our products cheaper at another UK registered online pharmacy, we will offer you the difference, and an additional £5. Please see our full policy for more.